Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

I do not offer free returns and the buyer will have to pay for their own returns.  Please note refunds are not available to other countries other than  the UK and Ireland as it will take us out of the 14 day return window. 

To return,  please post the package back to:

The Cotswold Shed

Jordans Farm Barn

Main Street

Willersey

Worcestershire

WR12 7PJ

Please write reason for return on the packing slip and make sure you include this in with your return. If you lose the packing slip please include a note with your name and reason for return.

You can always contact us for any return question at jo@thecotswoldshed.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, 

Unfortunately, we cannot accept returns on  gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Or you can email us for any questions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.